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Frequently Asked Questions (FAQ's)


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Claim FilingDeficiencies
DeferralOther Claim Related Questions



Claim Filing
How do I file a claim?
Can I file a claim electronically?
How do I register for an online account?
What are my options when filing with the Trust?
What is the Individual Review (IR) election?
What is the Expedited Review (ER) election?
Can I choose both the Expedited Review option and Individual Review option?
What materials are needed to file a claim?
Do I need an attorney to file my claim so I can be paid?
What is the Statute of Limitations deadline?
What Is the Current Payment Percentage?

How do I file a claim?
How do I file a claim? Claim forms should be available by Spring 2007 and may be submitted online or through the mail. You may request a claim package from the Trust by calling the HelpLine....
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Can I file a claim electronically?
Can I file a claim electronically? A claimant may file online using the Armstrong World Industries website at www.armstrongworldasbestostrust.com. To file a claim online, the user must....
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How do I register for an online account?
How do I register for an online account? Armstrong World Industries Asbestos Trust Online should be available by Spring 2007. To access Trust Online, the user must first register with the Trust by executing the Electronic Filer Agreement, which also governs the terms of the....
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What are my options when filing with the Trust?
What are my options when filing with the Trust? You must choose between two types of claim filing processes: Expedited Review (ER) or Individual Review (IR). Complete your choice of claim process on the Proof of Claim form and attach all required....
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What is the Individual Review (IR) election?
What is the Individual Review (IR) election? The Individual Review (IR) election is designed for claimants that do not meet the presumptive medical and/or exposure criteria, or claimants alleging Disease Levels IV, V, VII, and VIII who seek to....
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What is the Expedited Review (ER) election?
What is the Expedited Review (ER) election? The Expedited Review (ER) election is designed primarily to provide an expeditious, efficient and inexpensive method of liquidating all claims(except those involving Lung Cancer 2 –Disease Level VI) when a....
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Can I choose both the Expedited Review option and Individual Review option?
Can I choose both the Expedited Review option and Individual Review option? No, a claimant may only choose one claim process type on the Proof of Claim form.
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What materials are needed to file a claim?
What materials are needed to file a claim? In addition to a completed Proof of Claim form, medical and exposure documentation supporting the alleged injury is required. The Asbestos Personal Injury Settlement Trust Distribution....
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Do I need an attorney to file my claim so I can be paid?
Do I need an attorney to file my claim so I can be paid? No, any individual with a valid asbestos-related injury can file a claim. The Trust cannot provide guidance on whether you should obtain an attorney....
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What is the Statute of Limitations deadline?
The controlling guidelines for the Statute of Limitations are set forth in Section 5.1(a)(2) of the Trust Distribution Procedures (TDP). If the claim meets the tolling provisions described in Section 5.1(a)(2) of the TDP and the claim was not barred by the applicable federal, state, or foreign statute of limitation at the time of the tolling event, it will be treated as timely filed if it is actually filed with the Trust on or before February 14, 2011.
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What Is the Current Payment Percentage?
The current payment percentage for Armstrong World Industries (AWI) is 20% of scheduled value..
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Deficiencies
How do I respond to a claim deficiency?
What happens to a claim that has an Administrative Hold?
How long does it take to review my response to a deficiency after it is received by the Trust?
When I am supplementing claim information or responding to a deficiency, do I need to resubmit the claim form?
I received a letter about my claim but I do not understand what is being requested, how can I get help?
Why is the chest x-ray I previously submitted unacceptable?

How do I respond to a claim deficiency?
You may send your reply to the Trust’s mailing address or you may enter your login identification to clear your deficiency on the web site
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What happens to a claim that has an Administrative Hold?
The claim cannot be processed until the Administrative Hold is removed by the Trust. You may contact the Trust for more information about why your claim was placed on Administrative Hold
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How long does it take to review my response to a deficiency after it is received by the Trust?
After the Trust receives your response, it is processed in a First In First Out (FIFO) order, similar to when your claim was first received. Your response is then reviewed in the order it was received.
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When I am supplementing claim information or responding to a deficiency, do I need to resubmit the claim form?
No, please send only the additional information/documentation and include the injured party's name and Social Security number.
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I received a letter about my claim but I do not understand what is being requested, how can I get help?
You may reference our Respond to a Letter link under Resources on the navigation bar of our web site. You may also contact our toll free HelpLine...
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Why is the chest x-ray I previously submitted unacceptable?
Most common explanations include the following: the physician failed to specify the distribution of his/her findings or the findings on the most recently dated chest x-ray are unilateral.
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Deferral
What does it mean to defer a claim?
How do I defer a claim?
Is there a deadline when I must activate the deferred claim?
How do I activate a previously deferred claim?

What does it mean to defer a claim?
Deferral is an appropriate election when a claim is pressing against a statute of limitation, but the claim is not ready to review because it is missing necessary documentation. Deferral works as a placeholder for the claim in the Trust’s review queue.
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How do I defer a claim?
Claims can be deferred by written notification of the claimant's name and Social Security number and an expression of the claimant’s intent to defer the claim. Trust Online users can also defer individual claims by clicking the Defer button on the claim's general page.
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Is there a deadline when I must activate the deferred claim?
The Trust currently allows claims to be deferred for a period not to exceed three years without affecting the status of the claim for statute of limitations purposes, in which case the claimant shall also retain his or her original place in the FIFO Processing Queue.
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How do I activate a previously deferred claim?
You must notify the Trust in writing that you no longer want the claim deferred and forward any supporting documentation for the claim. The claim will be processed based on the initial date of receipt according to the Asbestos Personal Injury Settlement Trust Distribution Procedures. If you are a Trust Online user, you can un-defer a claim by clicking the Undefer Claim button found on the claim's General tab.
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Other Claim Related Questions
Can I research my claims online using the claim number assigned by our law firm rather than the Armstrong World Industries claim number?
How do I withdraw a claim?
What happens if the injured party died after the claim was filed?
Why can't you release information about my claim to me if I have an attorney?
An attorney does not represent me; can I appoint another person to contact the Trust with questions about my claim?
How can I file an Exigent Hardship Claim?
Do I need to file an Economic Loss Report?

Can I research my claims online using the claim number assigned by our law firm rather than the Armstrong World Industries claim number?
Yes, you can enter the firm’s file number online to use for researching.
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How do I withdraw a claim?
You can withdraw a claim by submitting a written notification requesting the claim to be withdrawn. Trust Online user can withdraw claims individually by clicking on the Withdraw Claim button found on the claim's General tab.
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What happens if the injured party died after the claim was filed?
The Trust needs to know the identity of the person who will act on behalf of the deceased injured person. Send the name and Social Security number of the personal representative and a copy of the injured party’s death certificate.
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Why can't you release information about my claim to me if I have an attorney?
The Trust can only provide information about a claim to the authorized representative that appears on the claim form. If an attorney represents you, then he/she is the authorized representative of your claim.
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An attorney does not represent me; can I appoint another person to contact the Trust with questions about my claim?
The Trust cannot release information about your claim to anyone other than the authorized representative unless you appoint a "Contact" person.
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How can I file an Exigent Hardship Claim?
Section 5.4(b) of the TDP states: “At any time the PI Trust may liquidate and pay PI Trust Claims that qualify as Exigent Hardship Claims…..
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Do I need to file an Economic Loss Report?
In determining the value of an Individual Review claim, Section 5.3(b)(2) of the Trust Distribution Procedures requires the Trust to consider factors such as the claimant’s age, disability, employment status, and disruption of household…..
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